Ask Mobile

Refund Policy

Ask Mobile™ by WaveMarket, Inc.

Use of the Ask Mobile service requires payment of a monthly fee, which includes downloads to your wireless device of the Ask Mobile software and any upgrades, modifications, or additions thereto, but does not include any hardware that may be required for certain wireless devices (such as a GPS receiver).

WaveMarket will not refund any payments for the Ask Mobile Service or any necessary hardware made directly to a cellular carrier (e.g., Sprint Nextel, AT&T, etc.) or otherwise directly made to WaveMarket. Check with your cellular carrier for its policy on refunds of such payments.

If you pay for the Ask Mobile Service or for any necessary hardware through a credit card at gps.ask.com or through a direct billing arrangement with WaveMarket, then you or WaveMarket may cancel your account at any time subject to the following policies:

1. If you or Ask Mobile cancel your account at any time after the first 30 days, Ask Mobile will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service and will not provide a refund for any software purchased from WaveMarket. In addition, WaveMarket will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
2. You will not be provided a refund for any month for which you were not charged for the Ask Mobile Service (i.e., as a result of any free usage or other promotion).